About.Family is built by a small team. Write to us in English, and we will reply as soon as we can, usually within two working days.
Write to us
One mailbox for everything: problems with the app, your account or a subscription; access, correction and deletion requests; security reports; and legal matters. Put the topic in the subject line and we will route it internally.
service@about.familyCompany details
IMR Solutions FZCO, Dubai, United Arab Emirates. IMR Solutions FZCO is the controller of personal data processed through About.Family.
Data and deletion requests
You can delete your account directly in the app, under profile settings. If you would rather we did it, or you want a copy of your data, write to service@about.family from the email address on your account. We answer within 30 days and may ask you to confirm your identity first. What we hold and how long we keep it is set out in the Privacy Policy.
Reporting a security issue
If you have found a vulnerability, please tell us at service@about.family before disclosing it publicly, with enough detail to reproduce it. We will acknowledge your report and keep you updated while we fix it.
Getting a faster answer
When you report a problem, it helps to include:
- your device and operating system version (for example iPhone 14, iOS 18.2);
- the app version, shown at the bottom of the profile screen;
- what you did, what you expected and what happened instead;
- a screenshot, if the problem is visible on screen.